Return Policy

Return Policy


  1. Currently all product that sold is not refundable, exchangeable. We carefully tested our product before shipping has been made. If there is defective on the product you receive or we send you the wrong products, kindly contact us within 48 hours from the date you receive your item and deliver back to us within 2 days.
  2. The LCD and touchscreen board need to be tested before fully install and make sure there is no scratches on LCD and Touchscreen Board. If touch movement and LCD color is not working please return to us for replacement and do not install. Please note that After fully installation has been made(waranty and protector sticker are removed/torn/break/lost, adhensive applied, flex cable damage/ scratches) the warranty will automatically void.
  3. All our product except LCD and Touchscreen Board, within 48 hours with manufacturing defects will be exchanged 1 to 1 with other available stocks of the same product. Except for items like IC, Buzzer, Mic and others that require soldering and blowing work, the warranty will be void after using it.
  4. We are not liable to any shipment cost for returned products due to exchange, unsatisfied product, buyer non collection or insufficient/incorrect address provided.
  5. Buyer is responsible to collect the parcel if any parcel is needed to be collected from nearest courrier company.
  6. We are not liable to any shipment lost./damaged during shipping by courrier company. But we will help you to submit application for insurance claim.
  7. If multiple products are purchased at our store, we will charge shipment fees according to combined weight/volumetric of all product purchased.
  8. We are not liable for any damages to customer equipments or injuries caused directly/indirectly by misuse or manufacturing defects of products purchased from us. All lawsuits and disputes shall be directed to the respective product manufacturer(s).
  9. For Shipping Cost for warranty claim/purpose, Buyer have to bear the shipping cost for sending back to us. For sending back to you, we will bear for 1 time only following Order ID for your product that sending back to us for warranty claim/purpose.

  10. *we assume you have agreed to our Return Policy as above if you have sucessfully made purchase on Bro Phone Equipment PLT (www.brophone.my).